FAQ — Cortiez Official Shop (UK)
Last updated: 1 September 2025
1) What is Cortiez Official Shop known for?
Everyday essentials—high-quality tees, trousers and core wardrobe pieces designed for comfort, durability and timeless style.
2) Where are you based?
We’re based in London, United Kingdom and serve customers across the UK with tracked delivery and local support.
3) What materials do you use?
We prioritise breathable, durable fabrics—e.g., organic cotton and performance blends—chosen for comfort, shape retention and easy care.
4) How can I find the right size?
Each product page includes a detailed size guide. If you’re unsure, email info@cortiezofficialshop.com and we’ll help you choose.
5) Are your clothes machine-washable?
Yes—follow the care label on each garment for the best results and longevity.
6) Do you offer international shipping?
At the moment, we ship within the United Kingdom. If we add other countries, we’ll show them at checkout.
7) How long does delivery take?
Typical UK delivery: 2–4 business days after dispatch. Orders placed before 3:00 pm (UK time) are usually processed the same business day. See our Shipping & Delivery Policy for details.
8) Is shipping free?
Current delivery options and any free-shipping promotions are shown at checkout before you pay.
9) Can I return or exchange an item?
Yes—30-day easy & free UK returns for eligible items in original condition/packaging. See our Returns & Refunds Policy for what’s excluded and how to start.
10) How do I start a return?
Email info@cortiezofficialshop.com with your order number and reason. We’ll send a prepaid tracked label and instructions.
11) Are your products ethically made?
We work with responsible manufacturing partners and expect compliance with applicable labour, safety and environmental standards. Where available, we prioritise certified facilities and conduct supplier reviews.
12) Do you restock sold-out items?
Often, yes. Use the “Notify me” button on the product page or follow our social channels for restock updates.
13) Can I track my order?
Absolutely—once dispatched you’ll receive a tracking link by email.
14) Do you offer gift cards?
Yes—digital gift cards are available and delivered via email.
15) How can I contact you?
Email: info@cortiezofficialshop.com
Phone: +44 7577 336 029
Contact form: /contact
Support hours: Mon–Fri, 08:00–17:00 (UK time)
Business Details
Business Name: CortiezOfficialShop
Address: 523 Norwood Rd, Norwood, London, SE27 9DL, United Kingdom
Phone: +44 7577 336 029
Email: info@cortiezofficialshop.com
Hours: Mon–Fri, 08:00–17:00 (UK time)
