Privacy Policy

This Privacy Policy describes how CortiezOfficialShop ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://www.cortiezofficialshop.com (the "Site").

1. Information We Collect

We collect various types of information in connection with your use of our Site and services:

• Personal Information You Provide: When you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you, including your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card numbers, which are securely processed by third-party payment processors). We also collect any information you choose to provide when contacting our customer support.
• Non-Personal Information: We automatically collect certain information about your device when you visit the Site, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Fulfillment: To process and fulfill your orders, including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations.
• Customer Support: To communicate with you, respond to your inquiries, and provide customer service.
• Marketing Communications: To send you marketing and promotional communications about our products, services, offers, and events, if you have opted in to receive such communications. You can opt-out at any time.
• Site Improvement: To screen our orders for potential risk or fraud, and more generally, to improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
• Legal Compliance: To comply with applicable laws and regulations.

3. Information Sharing

We share your personal information with third parties to help us use your personal information, as described above:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We use payment processors (e.g., Stripe, PayPal) to securely handle payment transactions. We do not store your full payment card details on our servers.
• We use shipping carriers (e.g., Royal Mail, DHL) to deliver your orders.
• We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell your personal data to third parties.

4. Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

5. Cookies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. For detailed information about how we use cookies, please refer to our separate Cookie Policy.

6. Your Rights

As a resident of the United Kingdom, you have certain rights regarding your personal information, subject to applicable laws. These rights may include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to complain: You have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK.

To exercise any of these rights, please contact us using the details provided below.

7. Changes to this Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@cortiezofficialshop.com or by mail using the details provided below:

CortiezOfficialShop
523 Norwood Rd, Norwood, London, SE27 9DL, United Kingdom
Phone: +44 7577 336 029
Website: https://www.cortiezofficialshop.com

Last updated: December 27, 2025