Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, you can contact us at info@cortiezofficialshop.com.
Please note that returns will need to be sent to the following address:

CortiezOfficialShop
523 Norwood Rd,
Norwood, London,
SE27 9DL,
United Kingdom

If your return is accepted, we’ll send you a return shipping label (where applicable), along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@cortiezofficialshop.com.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if:

• the item is defective,

• damaged, or

• you received the wrong item,

so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, plants)

• Custom products (e.g., personalised items, special orders)

• Personal care items (e.g., beauty or hygiene-related goods)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about whether your item is eligible for return.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have.
Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We will notify you once we receive and inspect your return and will let you know if the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 14 business days have passed since we approved your return, please contact us at info@cortiezofficialshop.com.